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STORE POLICY

BrandErin + Co. is an online clothing boutique. All items are in limited quantity and restocks can not be guaranteed. Though we will try our best to restock any items that sale out, we can not guarantee our manufacturer will have more to supply. 

We try our very best to accurately depict and describe each item. Do take into account that the color of items may vary depending on your screen or device. Please check the description box on each item to get an accurate color description. 

RETURNS:

Please allow 5-7 business days for processing your return. Returns will be accepted for store credit only and must be delivered to the store within 20 days of your receipt date. Please use care when trying on your merchandise. All merchandise must be returned in original, unused, unworn condition, with tags attached. Any merchandise appearing to be used, worn, with an odor, or with makeup, deodorant, pet hair, or other stains will not be accepted for return. Original shipping costs are non-refundable and you will be responsible for all return shipping. We are not responsible for tracking your returns. Please consider a service that provides package tracking. Please include the completed return form and the original packing slip form with your unwanted merchandise. Final Sale items and items purchased using a discount code are FINAL and will not be accepted for return.

RETURN INSTRUCTIONS:

Please follow the instructions below to return an item: 

-Print out and complete the Return Form 

-Repackage item with original packing slip and return form.

-Please ship all return items within the return period to:

BrandErin + Co.
Attn: Returns
311 Owens Road

Calhoun, Louisiana 71225

Once your return has been received, please allow 5-7 business days for processing. Upon approval or rejection of your return you will be notified via email. Approved returns will receive a gift certificate for store credit in the amount of the original price for the item via email. Shipping is non-refundable. Please remember final sale items, items bought using a discount code, or items returned that do not appear to be in orginal condition will not be accepted for return. You will be responsible for the cost of shipping the rejected item back to you.

 

EXCHANGES:

At this time and because of our limited stock, we do not accept exchanges. Returns will be issued store credit only.

 

FINAL SALE:

Final Sale items are final and will not be accepted for return.

 

CODE ITEMS:

Items purchased using a discount code are final and will not be accepted for return.

 

SHIPPING:

PROCESSING:

Orders placed between Monday - Friday (excluding Holidays) before 2PM CT will be processed and shipped within 48 hours unless otherwise noted. Orders placed on non-business days or Holidays will be shipped within 48 hours on the next business day.

FREE SHIPPING:

BrandErin + Co. offers free shipping on all US orders. Orders are processed within 2 business days. Shipping times are not guaranteed, but typically take 4-10 business days.

PRIORITY MAIL:

Shipping can be upgraded to Priority Mail at an additional charge. Orders upgraded to Priority Mail will be processed and shipped within 24 hours if placed before 2PM CT. Orders placed on non-business days or Holidays will be shipped within 24 hours on the next business day. Priority Mail delivery times are not guaranteed, but typically take 2-3 business days.

*BrandErin + Co. is not responsible for charges international customers may incur to receive their package.

*All packages will be shipped with tracking information. BrandErin + Co. will not be responsible for lost or stolen packages once tracking information has confirmed your package has been delivered. Please contact your local carrier for information regarding the recovery of your package.

 

 

 

 

 

 

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